Google: kept giving me the same options over and over w...
A Google customer review by GetHuman user ~cantaccessmyaccount from November 23rd, 2017
Background on ~cantaccessmyaccount's case
GetHuman: ~cantaccessmyaccount - can you tell our other Google customers when your case took place?
~cantaccessmyaccount: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~cantaccessmyaccount a list of common Google problems)
~cantaccessmyaccount: "Update Account Information" was why I was trying to call.
~cantaccessmyaccount's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cantaccessmyaccount: kept giving me the same options over and over when ever i would push the option i would need, then it would give me a website to go to. so i stayed on the line and pushed the option button again, and it just kept giving me all the options. until it said thank you and good bye. The computer generated thing hung up on me!! why is it that you can only talk to a person, if you go through problems with your account, and leave your number for them to call you? I've done that * times. I have been asked the same exact questions all * times, which are the same questions asked on the form, and still get nowhere. How do even know that I'm talking to someone from google???
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~cantaccessmyaccount: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cantaccessmyaccount: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~cantaccessmyaccount: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~cantaccessmyaccount: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cantaccessmyaccount taken from his Google customer service problem that occurred on November 14th, 2017.