Google: this is the worst service any body has had...
A Google customer review by GetHuman user ~n/a from November 23rd, 2017
Background on ~n/a's case
GetHuman: ~n/a - can you tell our other Google customers when your case took place?
~n/a: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~n/a a list of common Google problems)
~n/a: "Setup an account" was why I was trying to call.
~n/a's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~n/a: this is the worst service any body has had *** minutes ** hrs trying to get the problem fixed and still not fixed so you people don't care so maybe some body from upper management can see this and they can see how there people relate to the problems I have lost a lot of business do to this problem *** of thousands of dollars do to you people so maybe you people can get my problem fixed or you people still stuck on the word pending after ** days of down time I don't work that way and you people don't either so I want a person from upper management to call me cause my account is still down my number is *** *** **** any time and we can talk thanks jerry jones
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~n/a: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~n/a: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~n/a: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~n/a: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~n/a taken from his Google customer service problem that occurred on November 15th, 2017.