Green Dot: I had unauthorised money **.** taken off my car...
A Green Dot customer review by GetHuman user ~linda from November 27th, 2017
Background on ~linda's case
GetHuman: ~linda - can you tell our other Green Dot customers when your case took place?
~linda: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~linda a list of common Green Dot problems)
~linda: "Technical support" was why I was trying to call.
~linda's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~linda: I had unauthorised money **.** taken off my card i won my dispute got a letter *-**-** been calling since the beginning of march its the last day in april still havent got check they claim comes in ** business days. Been calling to find out whats wrong they gave me *. Different mail dates all * which have expired still no check thwy went so far as to tell me that they sent it federal mail so i can get it in *-* days still no check valudated the correct address *x and come to find out they claim it was now mailed ti the wrong address twice. I been a customer since **** no more.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~linda: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~linda: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~linda: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~linda: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~linda taken from his Green Dot customer service problem that occurred on November 18th, 2017.