Green Dot: I purchased a greendot card from rite aid which...
A Green Dot customer review by GetHuman user ~dizzydae from November 11th, 2017
Background on ~dizzydae's case
GetHuman: ~dizzydae - can you tell our other Green Dot customers when your case took place?
~dizzydae: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~dizzydae a list of common Green Dot problems)
~dizzydae: "Technical support" was why I was trying to call.
~dizzydae's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dizzydae: I purchased a greendot card from rite aid which was and still is running a promotion for a free card w* **.** minimum on the card. I checked my balance and found out they still charged me. After ** minutes of back and forth with greendot customer service and rite aid. I got * different stories. Greendot said it was a promotion for employees, and I'm not a VIP member. Rite Aid says that there are no requirements but the **.** load minimum. The package said nothing about being a VIP member or employee promotion. So, I'm guessing green dot are liars and they are misleading people to buy these cards. I am going to call management (GREENDOT)and I am going to get these fees waived because they are misleading people with this promotion. Do not use greendot, they are dishonest and all the fees are not worth it.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~dizzydae: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dizzydae: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~dizzydae: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~dizzydae: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dizzydae taken from his Green Dot customer service problem that occurred on November 6th, 2017.