Green Dot: I recently made a payment with Greendot.com's p...
A Green Dot customer review by GetHuman user ~megapissed from November 18th, 2017
Background on ~megapissed's case
GetHuman: ~megapissed - can you tell our other Green Dot customers when your case took place?
~megapissed: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~megapissed a list of common Green Dot problems)
~megapissed: "Cancel order" was why I was trying to call.
~megapissed's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~megapissed: I recently made a payment with Greendot.com's prepaid Visa service. My payment was declined. The Greendot customer service person told me that the payment had been "accepted" by the merchant. I know that this is absolutely not true as I was told during the payment process that it was declined. Now my money is tied up because Greendot claims the payment is pending and will not be released for ** days. Not only did they give me incorrect information, but now they have taken the last of my cash and will be holding it until after it will be too late to make my payment. DO NOT USE GREENDOT PREPAID CARD SERVICES!!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~megapissed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~megapissed: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~megapissed: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~megapissed: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~megapissed taken from his Green Dot customer service problem that occurred on November 11th, 2017.