Green Dot: I went to ace to reload to $*** on my card it s...
A Green Dot customer review by GetHuman user ~Raven Johnson from November 27th, 2017
Background on ~Raven Johnson's case
GetHuman: ~Raven Johnson - can you tell our other Green Dot customers when your case took place?
~Raven Johnson: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Raven Johnson a list of common Green Dot problems)
~Raven Johnson: "Billing" was why I was trying to call.
~Raven Johnson's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Raven Johnson: I went to ace to reload to $*** on my card it said that reversal *correction cash deposit of $***.** I need my money I don't old y'all nothing that lie
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Raven Johnson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Raven Johnson: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Raven Johnson: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Raven Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Raven Johnson taken from his Green Dot customer service problem that occurred on November 23rd, 2017.