Green Dot: This is a horrible company poor customer servic...
A Green Dot customer review by GetHuman user ~fuvk green dot from November 18th, 2017
Background on ~fuvk green dot's case
GetHuman: ~fuvk green dot - can you tell our other Green Dot customers when your case took place?
~fuvk green dot: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~fuvk green dot a list of common Green Dot problems)
~fuvk green dot: "Lower my rate" was why I was trying to call.
~fuvk green dot's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fuvk green dot: This is a horrible company poor customer service my money was stolen and after I waited the phone hung up **** green dot
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~fuvk green dot: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fuvk green dot: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~fuvk green dot: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~fuvk green dot: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fuvk green dot taken from his Green Dot customer service problem that occurred on November 12th, 2017.