Green Dot: my card was cancelled for a service i paid for...
A Green Dot customer review by GetHuman user ~greendotscams from November 13th, 2017
Background on ~greendotscams's case
GetHuman: ~greendotscams - can you tell our other Green Dot customers when your case took place?
~greendotscams: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~greendotscams a list of common Green Dot problems)
~greendotscams: "Update account information" was why I was trying to call.
~greendotscams's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greendotscams: my card was cancelled for a service i paid for and they provide **-* to everyone. i was never told i couldnt use it as a money transfer device(exactly what it is) and they cancelled it without telling me and took my remaining balance charged me * bucks as if i made a transaction and sent me a check. every time i have called they hang up on me giving me no answers. i mean really as if they didnt make enough from the moneypaks and withdraws i like netspend way more and they provide the same service of money transfers but without the b.s. like greendot does. the event was like this i needed to buy a car but the guy wanted cash and so i had my family green dot me **** and i cant explain how agg i was because i had to go to * different banks because greendot only allows one to take out *** at a time. the reason is so they make sure they get paid the *dollars every *** and allowing you to go to one bank for each transaction in which i later found out that each bank can run * transactions whe
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~greendotscams: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greendotscams: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~greendotscams: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~greendotscams: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greendotscams taken from his Green Dot customer service problem that occurred on November 11th, 2017.