Green Dot: no more robots need a human to help with issues...
A Green Dot customer review by GetHuman user ~Tynshia Fountain from November 22nd, 2017
Background on ~Tynshia Fountain's case
GetHuman: ~Tynshia Fountain - can you tell our other Green Dot customers when your case took place?
~Tynshia Fountain: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Tynshia Fountain a list of common Green Dot problems)
~Tynshia Fountain: "Question" was why I was trying to call.
~Tynshia Fountain's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tynshia Fountain: no more robots need a human to help with issues and this card is a scam apparently because you load your money and then can't get help to actually use it
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Tynshia Fountain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tynshia Fountain: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Tynshia Fountain: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Tynshia Fountain: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tynshia Fountain taken from his Green Dot customer service problem that occurred on November 18th, 2017.