Green Giant: Excellent customer service. They are sending me...
A Green Giant customer review by GetHuman user ~desert rose from November 10th, 2017
Background on ~desert rose's case
GetHuman: ~desert rose - can you tell our other Green Giant customers when your case took place?
~desert rose: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Green Giant, and if so, how?
GetHuman: And which of these common Green Giant customer issues best describes the reason you wanted to talk to them?
(Shows ~desert rose a list of common Green Giant problems)
~desert rose: "Returns" was why I was trying to call.
~desert rose's review of Green Giant customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Giant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~desert rose: Excellent customer service. They are sending me coupons for something I like better than the product I complained about.
GetHuman: Let's quantify your experience contacting Green Giant. On a scale of 1 to 5, how easy is it go get help on a Green Giant problem?
~desert rose: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~desert rose: I'd give them a four out of five on communication.
GetHuman: And what about Green Giant's ability to quickly and effectively address your problem?
~desert rose: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Giant customers?
~desert rose: Call them early in the day or late. Don't forget any personal or account information you might need for Green Giant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~desert rose taken from his Green Giant customer service problem that occurred on November 1st, 2017.
2.50 of 5 stars | 9 reviews
~desert rose's Green Giant Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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