Green Giant: I really hate to say this, and hopefully the gr...

A Green Giant customer review by GetHuman user ~bhudson from November 21st, 2017

Background on ~bhudson's case

GetHuman: ~bhudson - can you tell our other Green Giant customers when your case took place?
~bhudson: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Green Giant, and if so, how?
~bhudson: I used the 800-998-9996 number I found for on the GetHuman Green Giant customer phone number page I was on: Green Giant Customer Service Phone Number
GetHuman: And which of these common Green Giant customer issues best describes the reason you wanted to talk to them?
(Shows ~bhudson a list of common Green Giant problems)
~bhudson: "Complaint" was why I was trying to call.

~bhudson's review of Green Giant customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Giant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bhudson: I really hate to say this, and hopefully the green giant guys see this, but I found a dead bug in a can of peas. At first I thought it was just a pea still in the hull, but then I flipped it over and it was black and legs and I thought I was gonna be sick.
GetHuman: Let's quantify your experience contacting Green Giant. On a scale of 1 to 5, how easy is it go get help on a Green Giant problem?
~bhudson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bhudson: I'd give them a one out of five on communication.
GetHuman: And what about Green Giant's ability to quickly and effectively address your problem?
~bhudson: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Giant customers?
~bhudson: Call them early in the day or late. Don't forget any personal or account information you might need for Green Giant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bhudson taken from his Green Giant customer service problem that occurred on November 19th, 2017.

Green Giant

2.50 of 5 stars | 9 reviews

~bhudson's Green Giant Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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