Greyhound: Got a busy signal on the first try, then got an...
A Greyhound customer review by GetHuman user ~LRS from November 17th, 2017
Background on ~LRS's case
GetHuman: ~LRS - can you tell our other Greyhound customers when your case took place?
~LRS: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~LRS a list of common Greyhound problems)
~LRS: "Loyalty program" was why I was trying to call.
~LRS's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LRS: Got a busy signal on the first try, then got an automated system (how was it busy before?!) with a menu and then hold music.*Also, they are unfamiliar with their own travel date change policy and refuse to honor it.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~LRS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LRS: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~LRS: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~LRS: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LRS taken from his Greyhound customer service problem that occurred on November 13th, 2017.