Greyhound: Hello my name is Shareena Weston & this would b...

A Greyhound customer review by GetHuman user GetHuman-11813 from November 21st, 2017

Background on GetHuman-11813's case

GetHuman: GetHuman-11813 - can you tell our other Greyhound customers when your case took place?
GetHuman-11813: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman-11813: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-11813 a list of common Greyhound problems
GetHuman-11813: "Complaint" was why I was trying to call.

GetHuman-11813's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11813: Hello my name is Shareena Weston & this would be my second time using greyhound today on April **,****. My first time riding greyhound was amazing! I had a enthusiastic driver named Tiffany that made me feel comfortable*safe the whole time she drove and she stated everything including when and where we would stop and was very well mannered. Today heading back from Atlanta to New Jersey has been horrific. The agent at the ticket desk in Atlanta sent me to the wrong gate where I nearly missed my bus struggling with all my luggage. My bus driver Anthony Oliver never stated his name to anyone on the loudspeaker,he came onto me inappropriately and told me sit up front with him,he stopped whenever he felt like and stayed on break ** minutes longer than he told us talking on the phone with his wife which his boss at Charlotte informed me. Anthony made a wrong turn and got lost and we ended being late to the terminal in Richmond,Virginia where we were suppose to board another bus for *:** am
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-11813: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11813: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-11813: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-11813: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11813 taken from his Greyhound customer service problem that occurred on November 14th, 2017.

Greyhound

2.45 of 5 stars | 229 reviews
Greyhound ReviewsGreyhound's Phone NumberAll Greyhound contact infoGeneral Greyhound customer service info
GetHuman-11813's Greyhound Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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