Horrid horrid -will not be going by greyhound a...
A Greyhound customer review by GetHuman user ~Disappointed customer from November 18th, 2017
Background on ~Disappointed customer's case
GetHuman: ~Disappointed customer - can you tell our other Greyhound customers when your case took place?
~Disappointed customer: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer a list of common Greyhound problems)
~Disappointed customer: "Cancel booking" was why I was trying to call.
~Disappointed customer's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer: Horrid horrid -will not be going by greyhound after this call*their poor attempt to address web site issues with ticket purchase.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Disappointed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Disappointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer taken from his Greyhound customer service problem that occurred on November 9th, 2017.