Greyhound: I requested a change of time travel, winnipeg s...
A Greyhound customer review by GetHuman user ~rene galan from November 25th, 2017
Background on ~rene galan's case
GetHuman: ~rene galan - can you tell our other Greyhound customers when your case took place?
~rene galan: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~rene galan a list of common Greyhound problems)
~rene galan: "Overcharge/Strange charge" was why I was trying to call.
~rene galan's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rene galan: I requested a change of time travel, winnipeg staff said they could not help because the bus was gone and it was lies, the bus was parked outside
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~rene galan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rene galan: I'd give them a three out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~rene galan: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~rene galan: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rene galan taken from his Greyhound customer service problem that occurred on November 18th, 2017.