Greyhound: I never even was offered a option to actually s...
A Greyhound customer review by GetHuman user ~iH8greyhound from November 21st, 2017
Background on ~iH8greyhound's case
GetHuman: ~iH8greyhound - can you tell our other Greyhound customers when your case took place?
~iH8greyhound: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~iH8greyhound: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
Shows ~iH8greyhound a list of common Greyhound problems
~iH8greyhound: "Make a booking" was why I was trying to call.
~iH8greyhound's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iH8greyhound: I never even was offered a option to actually speak to a person. It also wouldn't allow me to reserve*pre-pay for a future trip. It only asked the time, which didn't make sense either because your company determines the times. I'd I were to request or suggest anything, I'd have to go with hiring some actual phone operators, even just for CUSTOMER SUPPORT.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~iH8greyhound: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iH8greyhound: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~iH8greyhound: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~iH8greyhound: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iH8greyhound taken from his Greyhound customer service problem that occurred on November 17th, 2017.
2.45 of 5 stars | 229 reviewsGreyhound ReviewsGreyhound's Phone NumberAll Greyhound contact infoGeneral Greyhound customer service info
~iH8greyhound's Greyhound Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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