Greyhound: Went inside to get information the ticket agent...
A Greyhound customer review by GetHuman user ~donewthehoundMo from November 22nd, 2017
Background on ~donewthehoundMo's case
GetHuman: ~donewthehoundMo - can you tell our other Greyhound customers when your case took place?
~donewthehoundMo: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~donewthehoundMo a list of common Greyhound problems)
~donewthehoundMo: "Change booking" was why I was trying to call.
~donewthehoundMo's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donewthehoundMo: Went inside to get information the ticket agent was on a personal call why I stood there..for ** mins. Then to top it off she was RUDE once she did finally talk to me....nor the first time I've has bad experience with that station..
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~donewthehoundMo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donewthehoundMo: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~donewthehoundMo: For that I would say three out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~donewthehoundMo: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donewthehoundMo taken from his Greyhound customer service problem that occurred on November 21st, 2017.