Greyhound: Missed connection due to late bus

A Greyhound customer review by GetHuman user GetHuman-pe from December 8th, 2017

Background on GetHuman-pe's case

GetHuman: GetHuman-pe - can you tell our other Greyhound customers when your case took place?
GetHuman-pe: Yes. It was evening, on December 5th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman-pe: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-pe a list of common Greyhound problems
GetHuman-pe: "Missing item" was why I was trying to call.

GetHuman-pe's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pe: Missed connection due to late bus
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-pe: My bus was three hours behind leaving my boarding city and is now entering the city i transfer in and still three hours late with only * hour and ** minute layover
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-pe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pe: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-pe: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-pe: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pe taken from his Greyhound customer service problem that occurred on December 5th, 2017.

Greyhound

2.45 of 5 stars | 229 reviews
Greyhound ReviewsGreyhound's Phone NumberAll Greyhound contact infoGeneral Greyhound customer service info
GetHuman-pe's Greyhound Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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