Greyhound: I tried calling wanting to talk to someone abou...

A Greyhound customer review by GetHuman user ~Teri from November 25th, 2017

Background on ~Teri's case

GetHuman: ~Teri - can you tell our other Greyhound customers when your case took place?
~Teri: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Teri: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Teri a list of common Greyhound problems)
~Teri: "Insurance claim" was why I was trying to call.

~Teri's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teri: I tried calling wanting to talk to someone about a lady and * children under * yoga being left in Barstow. The families belongings on bus baby formula, diapers bottles. I think a minute minute stop isn't long engouh the Lady had * babies in diapers. The driver had to know they where not back on bus as they sat right behind driver. I work at a market in Barstow Station where greyhound is at. The clerk at greyhound said that there was nothing she could do. Come on she has babies* I have never been so uoset. It is cold outside. Come on Greyhound is this how it works.she was a paying passenger.I will make sure our local paper hears how you treat people.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Teri: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teri: I'd give them a three out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Teri: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Teri: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teri taken from his Greyhound customer service problem that occurred on November 20th, 2017.


2.45 of 5 stars | 229 reviews

~Teri's Greyhound Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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