Greyhound: Person could not do anything because he did not...

A Greyhound customer review by GetHuman user ~Shafeah from November 11th, 2017

Background on ~Shafeah's case

GetHuman: ~Shafeah - can you tell our other Greyhound customers when your case took place?
~Shafeah: Yeah. It was evening, on November 6th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Shafeah: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
Shows ~Shafeah a list of common Greyhound problems
~Shafeah: "Cancel or change booking" was why I was trying to call.

~Shafeah's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shafeah: Person could not do anything because he did not have the information needed. Only office in Dallas can resolve the problem.*Call customer service again on Monday. Thanks for allowing me to get this through.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Shafeah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shafeah: I'd give them a three out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Shafeah: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Shafeah: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shafeah taken from his Greyhound customer service problem that occurred on November 6th, 2017.


2.45 of 5 stars | 229 reviews
Greyhound ReviewsGreyhound's Phone NumberAll Greyhound contact infoGeneral Greyhound customer service info
~Shafeah's Greyhound Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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