Greyhound: Was told to call ***-***-**** to solve my probl...

A Greyhound customer review by GetHuman user ~Paul from November 17th, 2017

Background on ~Paul's case

GetHuman: ~Paul - can you tell our other Greyhound customers when your case took place?
~Paul: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Paul: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common Greyhound problems)
~Paul: "Loyalty program" was why I was trying to call.

~Paul's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: Was told to call ***-***-**** to solve my problem. That phone * told me call ***-***-****. Called and was told go to nearest Greyhound station. Went to nearest Greyhound station and told to call ***-***-**** and the process started all over again. Never got any help, and when I did get a live person on the phone I had to let the phone ring about ** times and was then put on hold for ** minutes by a man who sounded intoxicated and then after ** minutes my phone call was disconnected. Worst customer service I've ever had in my life.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Paul: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Paul: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his Greyhound customer service problem that occurred on November 11th, 2017.

Greyhound

2.45 of 5 stars | 229 reviews

~Paul's Greyhound Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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