Grohe America Inc.: I chose VM option after ** minutes on hold. Res...
A Grohe America Inc. customer review by GetHuman user GetHuman-15029 from November 22nd, 2017
Background on GetHuman-15029's case
GetHuman: GetHuman-15029 - can you tell our other Grohe America Inc. customers when your case took place?
GetHuman-15029: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Grohe America Inc., and if so, how?
GetHuman: And which of these common Grohe America Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15029 a list of common Grohe America Inc. problems)
GetHuman-15029: "Technical support" was why I was trying to call.
GetHuman-15029's review of Grohe America Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Grohe America Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15029: I chose VM option after ** minutes on hold. Response promised within ** hours. * days later and still no response.
GetHuman: Let's quantify your experience contacting Grohe America Inc.. On a scale of 1 to 5, how easy is it go get help on a Grohe America Inc. problem?
GetHuman-15029: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15029: I'd give them a two out of five on communication.
GetHuman: And what about Grohe America Inc.'s ability to quickly and effectively address your problem?
GetHuman-15029: For that I would say one out of five.
GetHuman: And finally- any advice for other Grohe America Inc. customers?
GetHuman-15029: Call them early in the day or late. Don't forget any personal or account information you might need for Grohe America Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15029 taken from his Grohe America Inc. customer service problem that occurred on November 16th, 2017.