Groupon: After listening to a long recording, I was then...

A Groupon customer review by GetHuman user ~Big Bill from November 26th, 2017

Background on ~Big Bill's case

GetHuman: ~Big Bill - can you tell our other Groupon customers when your case took place?
~Big Bill: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
~Big Bill: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
Shows ~Big Bill a list of common Groupon problems
~Big Bill: "Complaint" was why I was trying to call.

~Big Bill's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Bill: After listening to a long recording, I was then ntold that my Phone Call would be answered in about one hour. This is horrible Customer Service.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Big Bill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Bill: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Big Bill: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Big Bill: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Bill taken from his Groupon customer service problem that occurred on November 20th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews
Groupon ReviewsGroupon's Phone NumberAll Groupon contact infoGeneral Groupon customer service info
~Big Bill's Groupon Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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