Groupon: Cannot use site to print. Keeps telling me ther...
A Groupon customer review by GetHuman user ~Davis kat from November 26th, 2017
Background on ~Davis kat's case
GetHuman: ~Davis kat - can you tell our other Groupon customers when your case took place?
~Davis kat: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Davis kat a list of common Groupon problems)
~Davis kat: "Order Never Arrived" was why I was trying to contact.
~Davis kat's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Davis kat: Cannot use site to print. Keeps telling me there is an error. Called, am on hold on two lines, tried to e mail request. Says this is not a valid e mail address. This *****. I will miss my concert tonight if I do not hear from them in the next**minutes.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Davis kat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Davis kat: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Davis kat: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Davis kat: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Davis kat taken from his Groupon customer service problem that occurred on November 25th, 2017.