Groupon: I called the ***-***-**** first and hung up on...
A Groupon customer review by GetHuman user ~2nd time a charm from November 24th, 2017
Background on ~2nd time a charm 's case
GetHuman: ~2nd time a charm - can you tell our other Groupon customers when your case took place?
~2nd time a charm : Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~2nd time a charm a list of common Groupon problems)
~2nd time a charm : "Fraud" was why I was trying to contact.
~2nd time a charm 's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~2nd time a charm : I called the ***-***-**** first and hung up on or "disconnected" after the female cs rep ask whether I wanted my refund on Groupon credit or my credit card. As soon as i said my cc the called ended! lol smh That wait time was less then * min. *The second call is when the job got done but i waited ** mins and explained what happened with the last call. He quickly assisted my refund and tbc...OH! My refund was for $***.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~2nd time a charm : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~2nd time a charm : I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~2nd time a charm : For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~2nd time a charm : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~2nd time a charm taken from his Groupon customer service problem that occurred on November 14th, 2017.