Groupon: They **** and they don't care, I hate calling G...
A Groupon customer review by GetHuman user ~MBA from November 26th, 2017
Background on ~MBA's case
GetHuman: ~MBA - can you tell our other Groupon customers when your case took place?
~MBA: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~MBA a list of common Groupon problems)
~MBA: "Fraud" was why I was trying to contact.
~MBA's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MBA: They **** and they don't care, I hate calling Groupon for anything, their hold time is unbelieveable especially since they never offer any help I doubt their busy on the line accommodating customer issues. More important the representatives are uninterested in attaining customer satisfaction, it's like their service ends after you process your transaction with them, their only concern is increasing revenue which is easy to do so long as they provide high demand products and services for a good price and then avoid any customer concerns, problems, feedback, and so forth.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~MBA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MBA: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~MBA: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~MBA: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MBA taken from his Groupon customer service problem that occurred on November 18th, 2017.