Groupon: I haven't been able to reach anybody by phone...
A Groupon customer review by GetHuman user ~Is Anybody There!!! from November 25th, 2017
Background on ~Is Anybody There!!!'s case
GetHuman: ~Is Anybody There!!! - can you tell our other Groupon customers when your case took place?
~Is Anybody There!!!: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Is Anybody There!!! a list of common Groupon problems)
~Is Anybody There!!!: "Setup service" was why I was trying to contact.
~Is Anybody There!!!'s review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Is Anybody There!!!: I haven't been able to reach anybody by phone, email, call back. Not sure anyone is actually there to resolve my issues. And it won't let you put in more than a * digit number for minutes before a response, really????
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Is Anybody There!!!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Is Anybody There!!!: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Is Anybody There!!!: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Is Anybody There!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Is Anybody There!!! taken from his Groupon customer service problem that occurred on November 17th, 2017.