Groupon: Actually I waited on hold listening to their ne...

A Groupon customer review by GetHuman user ~Birdalias from November 25th, 2017

Background on ~Birdalias's case

GetHuman: ~Birdalias - can you tell our other Groupon customers when your case took place?
~Birdalias: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
~Birdalias: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Birdalias a list of common Groupon problems)
~Birdalias: "Refund My Order" was why I was trying to contact.

~Birdalias's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Birdalias: Actually I waited on hold listening to their nerve-grinding music for *** minutes after being told it would be a ** minute wait. No one ever came on line! I have unsubscribed from their site and will never do business with Groupon again.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Birdalias: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Birdalias: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Birdalias: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Birdalias: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Birdalias taken from his Groupon customer service problem that occurred on November 17th, 2017.


2.83 of 5 stars | 1029 reviews

~Birdalias's Groupon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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