Groupon: It said I would have a **-**- minute wait. I ha...

A Groupon customer review by GetHuman user ~Loretta from November 26th, 2017

Background on ~Loretta's case

GetHuman: ~Loretta - can you tell our other Groupon customers when your case took place?
~Loretta: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
~Loretta: I used a help page I found on the GetHuman Groupon customer service contact info page: Contact Groupon Customer Service
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Loretta a list of common Groupon problems)
~Loretta: "Delivery problem" was why I was trying to contact.

~Loretta's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loretta: It said I would have a **-**- minute wait. I have waited ** minutes and no one has answered and I am giving up. Trying to figure out what this $** charge on my credit card statement is. None of my vouchers corresponds to it. I'm hanging up now . *Yeah!!! No more brain-wracking music!!!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Loretta: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loretta: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Loretta: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Loretta: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Loretta taken from his Groupon customer service problem that occurred on November 20th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews
Groupon ReviewsHow to contact Groupon

~Loretta's Groupon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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WHAT A JOKE! Groupon's customer service is absolutely disgusting...Waited for ** minutes. NO ONE answered. STAY AWAY from THIS SCAM...I haven't been able to reach anybody by phone, email, call back...How can you do bus. with this kind of customer service...indicate...i waited * hr and was told i would wait **-** mins and still didn...I chose the call back option and they got back to me in **minutes...On hold ** minutes, when told *-*. No one ever answered. Had to...
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