Groupon: I've tried for a week to speak to an actual hum...
A Groupon customer review by GetHuman user GetHuman-172192 from November 25th, 2017
Background on GetHuman-172192's case
GetHuman: GetHuman-172192 - can you tell our other Groupon customers when your case took place?
GetHuman-172192: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172192 a list of common Groupon problems)
GetHuman-172192: "Order Never Arrived" was why I was trying to contact.
GetHuman-172192's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172192: I've tried for a week to speak to an actual human being without luck. Even their automated service which said my call would be returned within ** to ** minutes NEVER ever was returned!!! Is there only one person in customer service? This is pathetic and inexcusable service. I have spent thousands of dollars through groupon and this is the service I get? Really horrible customer relations.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-172192: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172192: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-172192: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-172192: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172192 taken from his Groupon customer service problem that occurred on November 16th, 2017.