Most pathetic service provider...Groupon has cr...

A Groupon customer review by GetHuman user ~unsatisfied customer from November 27th, 2017

Background on ~unsatisfied customer's case

GetHuman: ~unsatisfied customer - can you tell our other Groupon customers when your case took place?
~unsatisfied customer: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Groupon, and if so, how?
~unsatisfied customer: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
Shows ~unsatisfied customer a list of common Groupon problems
~unsatisfied customer: "Order Never Arrived" was why I was trying to call.

~unsatisfied customer's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied customer: Most pathetic service provider...Groupon has created a wag of looting customers online by selling cheap unusable product... And the cherry on top is its customer service... The worst customer care in fact they have a moto of DONT care about customers
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~unsatisfied customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied customer: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~unsatisfied customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied customer taken from his Groupon customer service problem that occurred on November 19th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews
Groupon ReviewsGroupon's Phone NumberAll Groupon contact infoGeneral Groupon customer service info
~unsatisfied customer's Groupon Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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