Groupon: you guys made me wait so long and the lady I sp...
A Groupon customer review by GetHuman user ~airiana grande from November 28th, 2017
Background on ~airiana grande's case
GetHuman: ~airiana grande - can you tell our other Groupon customers when your case took place?
~airiana grande: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~airiana grande a list of common Groupon problems)
~airiana grande: "Report people" was why I was trying to contact.
~airiana grande's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~airiana grande: you guys made me wait so long and the lady I spoke to was breaking up with me on the phone and in the end she never fixed my problem!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~airiana grande: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~airiana grande: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~airiana grande: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~airiana grande: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~airiana grande taken from his Groupon customer service problem that occurred on November 20th, 2017.