I doubt I will use groupon again. Unable to re...

A Groupon customer review by GetHuman user GetHuman-256759 from November 26th, 2017

Background on GetHuman-256759's case

GetHuman: GetHuman-256759 - can you tell our other Groupon customers when your case took place?
GetHuman-256759: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman-256759: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-256759 a list of common Groupon problems)
GetHuman-256759: "Refund" was why I was trying to contact.

GetHuman-256759's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-256759: I doubt I will use groupon again. Unable to redeem voucher because code does not work. Called twice and got two different answers if what to do. Obviously, the agents are not trained properly. Now I have to wait for someone else to call back within * or * days. Horrible customer service! This is not the first time I have had issues redeeming vouchers. Very frustrating!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-256759: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-256759: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-256759: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-256759: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-256759 taken from his Groupon customer service problem that occurred on November 22nd, 2017.


2.83 of 5 stars | 1029 reviews

GetHuman-256759's Groupon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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