Groupon: I was not able to get a replacement for a defec...
A Groupon customer review by GetHuman user GetHuman-292997 from November 28th, 2017
Background on GetHuman-292997's case
GetHuman: GetHuman-292997 - can you tell our other Groupon customers when your case took place?
GetHuman-292997: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-292997 a list of common Groupon problems)
GetHuman-292997: "Update account information" was why I was trying to contact.
GetHuman-292997's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-292997: I was not able to get a replacement for a defective drapery panel, without sending all six back and reordering again. There is no way I will ever use Groupon again. This is not the first time I've had trouble. No worth the hassle. (The agent could hardly hold back a giggle as she said "have a nice day."
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-292997: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-292997: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-292997: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-292997: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-292997 taken from his Groupon customer service problem that occurred on November 25th, 2017.