Groupon: I had to call three times due to an error commi...
A Groupon customer review by GetHuman user ~annoyed customer from November 22nd, 2017
Background on ~annoyed customer's case
GetHuman: ~annoyed customer - can you tell our other Groupon customers when your case took place?
~annoyed customer: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed customer a list of common Groupon problems)
~annoyed customer: "Make a purchase" was why I was trying to contact.
~annoyed customer's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed customer: I had to call three times due to an error committed by one of their staff were they doubled charged my card for $*** and had to wait at least ** minutes listening to boring load music. Initially they told me the refund would be the same day, and now they are saying that it might take as long as ** business days.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~annoyed customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed customer: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~annoyed customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~annoyed customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed customer taken from his Groupon customer service problem that occurred on November 14th, 2017.