Groupon: I'm always ordering stuff but this will be the...
A Groupon customer review by GetHuman user GetHuman-341138 from November 23rd, 2017
Background on GetHuman-341138's case
GetHuman: GetHuman-341138 - can you tell our other Groupon customers when your case took place?
GetHuman-341138: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341138 a list of common Groupon problems)
GetHuman-341138: "Complaint" was why I was trying to contact.
GetHuman-341138's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341138: I'm always ordering stuff but this will be the last time. This is not the first time I have had problems but thought that I would give group on another chance stupid me. Still waiting for my procuct since the *rd and never did get an e-mail to inform me that the item is back ordered. Now I have to wait and I can't even cancel till I receive my item in which I would have to wait another *-** business days for my account to be credited. I was also informed if I don't receive it by the **th to call them back in which that is * more days... To have to wait another ** more days to get credited and that's a maybe. I was better off just going to dicks or any other sports store than to try and save a couple of bucks for this headache.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-341138: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341138: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-341138: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-341138: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341138 taken from his Groupon customer service problem that occurred on November 18th, 2017.