Groupon: Regarding purchase issues
A Groupon customer review by GetHuman user GetHuman-speedyg from November 30th, 2017
Background on GetHuman-speedyg's case
GetHuman: GetHuman-speedyg - can you tell our other Groupon customers when your case took place?
GetHuman-speedyg: Yes. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-speedyg a list of common Groupon problems)
GetHuman-speedyg: "Setup service" was why I was trying to contact.
GetHuman-speedyg's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-speedyg: Regarding purchase issues
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-speedyg: My family and I decided to purchase a groupon for canvases, because we wanted to take advantage of the deal providing a discount if a deal is shared with two or more friends. I purchased a groupon first, and then my two brothers created accounts to purchase theirs. My brother Noah was able to complete his purchase, but no matter how many times my other brother Jonah tried to pay for his deal, it wouldn't accept it. This messed everything up, because now Noah and I will not get the extra discount.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-speedyg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-speedyg: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-speedyg: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-speedyg: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-speedyg taken from his Groupon customer service problem that occurred on November 29th, 2017.