Groupon: SOMEONE HACKED INTO MY ACCOUNT AND MADE A PURCH...
A Groupon customer review by GetHuman user GetHuman-kzcoach from November 29th, 2017
Background on GetHuman-kzcoach's case
GetHuman: GetHuman-kzcoach - can you tell our other Groupon customers when your case took place?
GetHuman-kzcoach: Yes I can. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kzcoach a list of common Groupon problems)
GetHuman-kzcoach: "Fraud" was why I was trying to contact.
GetHuman-kzcoach's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kzcoach: SOMEONE HACKED INTO MY ACCOUNT AND MADE A PURCHASE...I HAVE TRIED FOR * DAYS TO GET GROUPON ON THE PHONE TO DISCUSS. THEY WILL NOT ANSWER CUSTOMER SUPPORT. I SUPPLIED MY NUMBER FOR A CALL BACK, AND NO CALL BACK. WHEN I CALLED THE PA FACILITY SHE HUNG UP ON ME. ON EMAIL, THEY ARE ASKING FOR ALL OF MY CREDIT CARD INFO!!!! SERIOUSLY??? THAT IS WHAT SOMEONE JUST STOLE FROM ME THROUGH YOUR SITE!!! A FRICKING PHONE CALL IS TOO MUCH TO ASK? I JUST PULLED MY PREVIOUS PURCHASES OFF THE SITE AND WILL CLOSE MY ACCOUNT AND TURN OFF ALL NOTICES - IT HAS NOT ONLY LOST IT'S VALUE, BUT THE COMPANY HAS LOST ANY TRUST. BAD GROUPON :(**WHY IS THIS REVIEW HIDDEN? I BELIEVE I PROVIDED LOTS OF VERY SPECIFIC DETAIL.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-kzcoach: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kzcoach: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-kzcoach: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-kzcoach: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kzcoach taken from his Groupon customer service problem that occurred on November 26th, 2017.