Groupon: Screwed up my order charged me immediately. Bee...
A Groupon customer review by GetHuman user ~Johnny Mahan from November 25th, 2017
Background on ~Johnny Mahan's case
GetHuman: ~Johnny Mahan - can you tell our other Groupon customers when your case took place?
~Johnny Mahan: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnny Mahan a list of common Groupon problems)
~Johnny Mahan: "Delivery problem" was why I was trying to contact.
~Johnny Mahan's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnny Mahan: Screwed up my order charged me immediately. Been ** days still have shipped or anything. Stayed on hold for over three hours. Only for someone to hang up. The worst service ever!! The BBB has over **** hundred complaints on groupon! These people are crooks! Preying on innocent internet shoppers. Idk why they are still in business! This place needs to be shut down immediately. I hope that this is seen by everyone that is skeptical about groupon. Spend you hard earned money on Amazon or anywhere else but here!!! I promise you will regret it
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Johnny Mahan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnny Mahan: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Johnny Mahan: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Johnny Mahan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnny Mahan taken from his Groupon customer service problem that occurred on November 23rd, 2017.