Groupon: Sir,* We purchase twenty voucher of cafe coff...
A Groupon customer review by GetHuman user ~dhiraj narula from November 19th, 2017
Background on ~dhiraj narula's case
GetHuman: ~dhiraj narula - can you tell our other Groupon customers when your case took place?
~dhiraj narula: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~dhiraj narula a list of common Groupon problems)
~dhiraj narula: "Returns" was why I was trying to contact.
~dhiraj narula's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dhiraj narula: Sir,* We purchase twenty voucher of cafe coffee day@Rs, **.**.* On presenting the coupons on the ccd outlet i was told that these coupons are not valid.i am unable to understand why this has happened. there is some mistake at your end. it is very humiliating when you present a voucher and it is declared invaild. i hereby request you to issue me the new voucher with immediate effect & confirm.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~dhiraj narula: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dhiraj narula: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~dhiraj narula: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~dhiraj narula: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dhiraj narula taken from his Groupon customer service problem that occurred on November 9th, 2017.