Groupon: There was a lot of background noise so it was d...
A Groupon customer review by GetHuman user ~Kay Brinkman from November 21st, 2017
Background on ~Kay Brinkman's case
GetHuman: ~Kay Brinkman - can you tell our other Groupon customers when your case took place?
~Kay Brinkman: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay Brinkman a list of common Groupon problems)
~Kay Brinkman: "Fraud" was why I was trying to contact.
~Kay Brinkman's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay Brinkman: There was a lot of background noise so it was difficult for the agent to hear me. There was also a lag time for her response, but she took care of my problem (they had several calls about the same issue). I was happy.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Kay Brinkman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay Brinkman: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Kay Brinkman: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Kay Brinkman: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay Brinkman taken from his Groupon customer service problem that occurred on November 20th, 2017.