Groupon: They used to be quick. I've been trying to get...
A Groupon customer review by GetHuman user ~A. Kasdan from November 27th, 2017
Background on ~A. Kasdan's case
GetHuman: ~A. Kasdan - can you tell our other Groupon customers when your case took place?
~A. Kasdan: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~A. Kasdan a list of common Groupon problems)
~A. Kasdan: "Order Never Arrived" was why I was trying to contact.
~A. Kasdan's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A. Kasdan: They used to be quick. I've been trying to get a refund for * months! I wait for and hour on the phone or request a call back - they never call back
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~A. Kasdan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A. Kasdan: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~A. Kasdan: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~A. Kasdan: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A. Kasdan taken from his Groupon customer service problem that occurred on November 20th, 2017.