Groupon: terrible return policy! You either stand back...
A Groupon customer review by GetHuman user ~dan brentwood,ca. from November 18th, 2017
Background on ~dan brentwood,ca.'s case
GetHuman: ~dan brentwood,ca. - can you tell our other Groupon customers when your case took place?
~dan brentwood,ca.: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~dan brentwood,ca. a list of common Groupon problems)
~dan brentwood,ca.: "Fraud" was why I was trying to contact.
~dan brentwood,ca.'s review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dan brentwood,ca.: terrible return policy! You either stand back of the merchandise you sell or stop selling the ****!! dan Brentwood,Ca.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~dan brentwood,ca.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dan brentwood,ca.: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~dan brentwood,ca.: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~dan brentwood,ca.: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dan brentwood,ca. taken from his Groupon customer service problem that occurred on November 10th, 2017.