Groupon: * or * emails and they never answered my questi...
A Groupon customer review by GetHuman user ~Onlycallfromnowon from November 26th, 2017
Background on ~Onlycallfromnowon's case
GetHuman: ~Onlycallfromnowon - can you tell our other Groupon customers when your case took place?
~Onlycallfromnowon: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Onlycallfromnowon a list of common Groupon problems)
~Onlycallfromnowon: "Account access" was why I was trying to contact.
~Onlycallfromnowon's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Onlycallfromnowon: * or * emails and they never answered my question. Kept telling me I was charged shipping because it was oversized, gave dimensions of oversized item NONE of which applied to that item and when I calculated out for them why it didn't apply they'd send me another email with the same canned response over and over. Maybe it's time to bring customer service back to the US.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Onlycallfromnowon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Onlycallfromnowon: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Onlycallfromnowon: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Onlycallfromnowon: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Onlycallfromnowon taken from his Groupon customer service problem that occurred on November 19th, 2017.