Groupon: you sent me wrong item

A Groupon customer review by GetHuman user GetHuman-margnaha from December 4th, 2017

Background on GetHuman-margnaha's case

GetHuman: GetHuman-margnaha - can you tell our other Groupon customers when your case took place?
GetHuman-margnaha: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman-margnaha: I used a help page I found on the GetHuman Groupon customer service contact info page: Contact Groupon Customer Service
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-margnaha a list of common Groupon problems)
GetHuman-margnaha: "Service problem" was why I was trying to contact.

GetHuman-margnaha's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-margnaha: you sent me wrong item
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-margnaha: I purchased Olympia Aerolite * Piece Ultra Lightweight Hardcase Spinner Set: Olive* order number ****-******-******* however, you sent me wrong Item. Customer service sent me return label, but the box is to heavy for me (** year old) to carry it back to postal office in order to get replacement. I have been told that the analyst should contact me to resolve the issue. However, nobody contacted me. IT IS EMBARRASSING!!! I am leaving to my vocation in few days, but got in trouble because of your mistake. I tray to contact to the customer service again but unsuccessful. I anticipate that the famous company like Groupon will solve my problem as soon as possible.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-margnaha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-margnaha: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-margnaha: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-margnaha: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-margnaha taken from his Groupon customer service problem that occurred on November 25th, 2017.


2.83 of 5 stars | 1029 reviews

GetHuman-margnaha's Groupon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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