Gumps.com: Miss handles a large order. Customer service...
A Gumps.com customer review by GetHuman user ~dissatisfied from November 16th, 2017
Background on ~dissatisfied's case
GetHuman: ~dissatisfied - can you tell our other Gumps.com customers when your case took place?
~dissatisfied: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Gumps.com, and if so, how?
GetHuman: And which of these common Gumps.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied a list of common Gumps.com problems)
~dissatisfied: "Change order" was why I was trying to call.
~dissatisfied's review of Gumps.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Gumps.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied: Miss handles a large order. Customer service (* reps plus one manager) makes*it worse and does not admit mistakes that are evidenced in their own emails and fails to live up*a small courtesy...a free return shipping label. Unbelievable. Will never order from them again.
GetHuman: Let's quantify your experience contacting Gumps.com. On a scale of 1 to 5, how easy is it go get help on a Gumps.com problem?
~dissatisfied: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied: I'd give them a three out of five on communication.
GetHuman: And what about Gumps.com's ability to quickly and effectively address your problem?
~dissatisfied: For that I would say two out of five.
GetHuman: And finally- any advice for other Gumps.com customers?
~dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Gumps.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied taken from his Gumps.com customer service problem that occurred on November 12th, 2017.
Gumps.com
2.33 of 5 stars | 1 reviews
~dissatisfied's Gumps.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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