Gumps.com: Ordered a preserved Juniper bonsai April...
A Gumps.com customer review by GetHuman user ~NeverAgain from November 16th, 2017
Background on ~NeverAgain's case
GetHuman: ~NeverAgain - can you tell our other Gumps.com customers when your case took place?
~NeverAgain: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Gumps.com, and if so, how?
GetHuman: And which of these common Gumps.com customer issues best describes the reason you wanted to talk to them?
(Shows ~NeverAgain a list of common Gumps.com problems)
~NeverAgain: "Returns" was why I was trying to call.
~NeverAgain's review of Gumps.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Gumps.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NeverAgain: Ordered a preserved Juniper bonsai April *, ****. Website says in stock, allow * weeks for delivery. Six weeks and * calls to customer service later it still has not shipped. Each call I was told it was ready to ship.
GetHuman: Let's quantify your experience contacting Gumps.com. On a scale of 1 to 5, how easy is it go get help on a Gumps.com problem?
~NeverAgain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NeverAgain: I'd give them a five out of five on communication.
GetHuman: And what about Gumps.com's ability to quickly and effectively address your problem?
~NeverAgain: For that I would say two out of five.
GetHuman: And finally- any advice for other Gumps.com customers?
~NeverAgain: Call them early in the day or late. Don't forget any personal or account information you might need for Gumps.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NeverAgain taken from his Gumps.com customer service problem that occurred on November 11th, 2017.
Gumps.com
2.33 of 5 stars | 1 reviews
~NeverAgain's Gumps.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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