H.J. Heinz Company: Called at lunch time so a little bit of a wait...
A H.J. Heinz Company customer review by GetHuman user ~gvoet from November 24th, 2017
Background on ~gvoet's case
GetHuman: ~gvoet - can you tell our other H.J. Heinz Company customers when your case took place?
~gvoet: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to H.J. Heinz Company, and if so, how?
GetHuman: And which of these common H.J. Heinz Company customer issues best describes the reason you wanted to talk to them?
(Shows ~gvoet a list of common H.J. Heinz Company problems)
~gvoet: "Complaint" was why I was trying to call.
~gvoet's review of H.J. Heinz Company customer service
GetHuman: So how would you sum up your experience for GetHuman's H.J. Heinz Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gvoet: Called at lunch time so a little bit of a wait. A couple of meals purchased within days of using had the plastic film slit. Anneka was very pleasant and helpful. Replacement coupons on the way.
GetHuman: Let's quantify your experience contacting H.J. Heinz Company. On a scale of 1 to 5, how easy is it go get help on a H.J. Heinz Company problem?
~gvoet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gvoet: I'd give them a one out of five on communication.
GetHuman: And what about H.J. Heinz Company's ability to quickly and effectively address your problem?
~gvoet: For that I would say two out of five.
GetHuman: And finally- any advice for other H.J. Heinz Company customers?
~gvoet: Call them early in the day or late. Don't forget any personal or account information you might need for H.J. Heinz Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gvoet taken from his H.J. Heinz Company customer service problem that occurred on November 21st, 2017.