H.J. Heinz Company: Was on hold for about **-** seconds before a po...

A H.J. Heinz Company customer review by GetHuman user ~Carol from November 17th, 2017

Background on ~Carol's case

GetHuman: ~Carol - can you tell our other H.J. Heinz Company customers when your case took place?
~Carol: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to H.J. Heinz Company, and if so, how?
~Carol: I used the 800-255-5750 number I found for on the GetHuman H.J. Heinz Company customer phone number page I was on: H.J. Heinz Company Customer Service Phone Number
GetHuman: And which of these common H.J. Heinz Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol a list of common H.J. Heinz Company problems)
~Carol: "Product information" was why I was trying to call.

~Carol's review of H.J. Heinz Company customer service

GetHuman: So how would you sum up your experience for GetHuman's H.J. Heinz Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol: Was on hold for about **-** seconds before a polite gentleman answered. Entire phone call was about * minutes -- I was on hold while the customer service rep searched for the answer.
GetHuman: Let's quantify your experience contacting H.J. Heinz Company. On a scale of 1 to 5, how easy is it go get help on a H.J. Heinz Company problem?
~Carol: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol: I'd give them a three out of five on communication.
GetHuman: And what about H.J. Heinz Company's ability to quickly and effectively address your problem?
~Carol: For that I would say four out of five.
GetHuman: And finally- any advice for other H.J. Heinz Company customers?
~Carol: Call them early in the day or late. Don't forget any personal or account information you might need for H.J. Heinz Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol taken from his H.J. Heinz Company customer service problem that occurred on November 15th, 2017.

H.J. Heinz Company

3.33 of 5 stars | 19 reviews

~Carol's H.J. Heinz Company Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like H.J. Heinz Company, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with H.J. Heinz Company in any way.

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