H&R Block: I filed online for ****. There was an error and...
A H&R Block customer review by GetHuman user ~leo1476 from November 19th, 2017
Background on ~leo1476's case
GetHuman: ~leo1476 - can you tell our other H&R Block customers when your case took place?
~leo1476: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~leo1476 a list of common H&R Block problems)
~leo1476: "Refund a Charge" was why I was trying to call.
~leo1476's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leo1476: I filed online for ****. There was an error and I owed over $*** to IRS. When the letter arrived from the IRS, I took it to H&R for their advice. Donna (Lakeland FL) says she can mitigate the tax burden by claiming for some deductions that turned out to be in applicable. I paid $*** to file ****X and when IRS disagreed, had to cough up the original $****. WTF! What tax "pro" screws up this much! I am never going back to H&R.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~leo1476: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leo1476: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~leo1476: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~leo1476: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leo1476 taken from his H&R Block customer service problem that occurred on November 17th, 2017.